Refund and Returns Policy
At Kuopio Bazaar, we strive to provide fresh, high-quality products and excellent customer service. Because many of the products we sell are food items and perishables, our return and refund policies differ from those of general retail stores. Please read the following policy carefully before making a purchase.
Overview
Our refund and return policy generally applies within 7 days from the date of purchase for eligible products.
If more than 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition as received.
The item must be in its original, unopened packaging.
A receipt or proof of purchase must be provided.
Non-Returnable Items
Due to food safety and hygiene regulations, several types of products cannot be returned or refunded, including but not limited to:
Perishable goods
Fresh vegetables and fruits
Fresh meat or fish
Dairy products
Frozen foods
Fresh bakery products
These items cannot be returned once they leave the store.
Customers are kindly requested to check the quality and condition of fresh products before purchasing.
Other Non-Returnable Items
The following products are also not eligible for return:
Opened or used food packages
Items without original packaging
Products purchased on special sale or clearance
Gift cards
Personal hygiene products
Items damaged due to improper storage after purchase
Exchanges
We only replace products if they are:
Defective
Expired
Damaged at the time of purchase
If you need to exchange a product for the same item, please contact us within 48 hours of purchase with a receipt.
Approved exchanges will be offered as:
Replacement of the same product
or
Exchange with another product of similar value.
Cash refunds are generally not provided for grocery items.
Refund Process
Once your returned item is received and inspected, we will notify you whether your refund or exchange has been approved.
If approved:
The refund will be processed to the original payment method.
Processing times may vary depending on your bank or card provider.
Online Orders (Webshop)
For purchases made through our webshop:
Refunds or exchanges must be requested within 7 days of receiving the order.
Products must remain unopened and in original condition.
Perishable goods are not eligible for return unless they were damaged during delivery.
If there is an issue with your delivery, please contact us immediately.
Shipping Returns
If a return is approved, the product must be returned to:
Kuopio Bazaar
Puistokatu 14–16
70110 Kuopio
Finland
Customers are responsible for return shipping costs unless the product was:
defective
incorrect
damaged during delivery.
Shipping costs are non-refundable.
Important Notes
Kuopio Bazaar reserves the right to refuse returns if:
The product has been used or opened
The product was not stored properly after purchase
No proof of purchase is provided
Need Help?
If you have any questions regarding refunds, returns, or product issues, please contact us:
Email: singha.sarker@gmail.com
WhatsApp: 040 159 7094
Or visit us in store:
Kuopio Bazaar
Puistokatu 14–16
Kuopio, Finland